Customer Services Specialist & Shift Coordinator
IKEA Wembley
Wembley, London, UK
2021 - Present
Role Summary
- Primary point of contact for 50+ customer interactions daily across phone, email, and in person.
- Resolve delivery, returns, and product quality issues via the CRM system, escalating to specialist teams when needed.
- Coordinate shift-based staff duties and process transactions on POS systems.
Role Summary
- Primary point of contact for 50+ customer interactions daily across phone, email, and in person.
- Resolve delivery, returns, and product quality issues via the CRM system, escalating to specialist teams when needed.
- Coordinate shift-based staff duties and process transactions on POS systems.